Memoir Hero

Terms of Service

Last updated: 4/8/2025

1. Introduction

Welcome to Memoir Hero. These Terms of Service govern your use of our website and services. By accessing or using Memoir Hero, you agree to be bound by these Terms.

2. Definitions

“Service” refers to the Memoir Hero website and AI memoir writing assistant.
“User” refers to individuals who access or use our Service.
“Content” refers to text, images, and other materials generated or uploaded through our Service.

3. Use of Service

You agree to use our Service only for lawful purposes and in accordance with these Terms. You are responsible for all activity that occurs under your account.

You agree not to:

  • Use the Service in any way that violates applicable laws or regulations
  • Infringe upon intellectual property rights of others
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service to transmit harmful code or conduct malicious activities
  • Engage in any activity that interferes with or disrupts the Service

4. Content

You retain ownership of any content you create or upload to our Service. However, by using our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your content for the purpose of operating and improving our Service.

We do not claim ownership of your content, but we need these rights to provide the Service to you.

5. AI-Generated Content

Our Service uses artificial intelligence to assist in creating memoir content. You acknowledge that:

  • AI-generated content may not be perfect or factually accurate
  • You are responsible for reviewing and editing AI-generated content
  • We do not guarantee the quality, accuracy, or appropriateness of AI-generated content

6. Your Data and AI Training

We do not use your data to train AI models under any circumstances. The content you create, upload, or generate through our Service is used solely for the purpose of providing the Service to you and is not used to train, fine-tune, or otherwise improve our AI models or those of any third parties.

Your privacy and the integrity of your personal content are paramount to us. We implement technical and organizational measures to ensure your data is not used for AI training purposes.

7. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Service, you agree to our collection and use of information in accordance with our Privacy Policy.

For detailed information about your data protection rights, including those under GDPR for European users, please refer to our Privacy Policy.

8. Refund Policy

We offer refunds under the following conditions:

  • Eligibility: You may request a refund either (1) within 100 days of your initial purchase, or (2) before you order your first physical book, whichever occurs first.
  • Process: To request a refund, contact our support team at [email protected] with your purchase details and reason for the refund request.
  • Limitations: Once you have ordered a physical book or after 100 days from purchase have passed, you are no longer eligible for a refund.

We process eligible refund requests within 14 business days of receiving them. Refunds will be issued to the original payment method used for the purchase.

9. Termination

We reserve the right to suspend or terminate your access to our Service at any time, for any reason, without notice. Upon termination, your right to use the Service will immediately cease.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

IN NO EVENT SHALL MEMOIR HERO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on our website. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law provisions.

For European users, these Terms do not affect your rights as a consumer under mandatory provisions of your local consumer protection laws.

14. Contact Us

If you have any questions about these Terms, please contact us at:
[email protected]