Privacy Policy

1. Introduction

At Memoir Hero, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal Data: Personal identifiers such as name, email address, and account credentials.
• Content Data: Information you provide when using our services, such as memoir content, stories, and other materials you create or upload.
• Usage Data: Information about how you use our website and services, including browsing patterns, feature usage, and interaction with our platform.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

3. How We Collect Your Information

We collect information through:

• Direct interactions: When you create an account, use our services, or communicate with us.
• Automated technologies: As you navigate through our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
• Third parties: We may receive information about you from third-party service providers, such as authentication services.

4. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process and complete transactions
• To manage your account and provide customer support
• To improve and personalize your experience with our services
• To communicate with you about updates, security alerts, and support
• To detect, prevent, and address technical issues
• To comply with legal obligations

We do NOT use your data to train AI models under any circumstances. Your content is used solely for providing our services to you.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure data storage practices

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.

8. GDPR Compliance (For European Users)

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with the General Data Protection Regulation (GDPR). This means:

• We process your data lawfully, fairly, and transparently
• We collect data for specified, explicit, and legitimate purposes
• We limit data collection to what is necessary for our stated purposes
• We ensure data accuracy and keep it up to date
• We limit storage of personal data to the necessary period
• We ensure appropriate security, integrity, and confidentiality

Legal Basis for Processing: We process your personal data on the following legal bases:

• Performance of the contract we have with you
• Your consent, where applicable
• Our legitimate interests, which do not override your fundamental rights and freedoms
• Compliance with legal obligations

International Data Transfers: If we transfer your personal data outside the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Data Protection Officer: If you have any questions about our GDPR compliance or how we handle your personal data, please contact our Data Protection Officer at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Preference cookies: Allow the website to remember choices you make.
• Analytics cookies: Help us understand how visitors interact with our website.

10. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by Memoir Hero. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We may use third-party service providers to:

• Facilitate our service
• Provide the service on our behalf
• Perform service-related services
• Assist us in analyzing how our service is used

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Children's Privacy

Our service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
[email protected]